Pasadena Audi and Volkswagen Repair

I've been meaning to write a review for Independent Audi for awhile now so this is long overdue. I've now had my car serviced by Fares 3 times and all 3 times, I've come away feeling really good about doing business with him. I've had 2 window regulators changed, brake pads replaced, oil, filter and lube services done, among other things. Each time, Fares provided top-notch service. When I discovered my brake lights were out one time, I pulled into Independent Audi without calling ahead and Fares immediately stopped what he was doing, popped new brake lights in for me free of charge, and sent me on my way within minutes. The benefits of working with Fares instead of Rusnake Audi are numerous, including reasonable pricing. Fares to me is professional, trust-worthy, and reliable. In May of 2007, I had my car serviced by Rusnak Audi, and by chance, the technician who worked on my car was Fares. If he was qualified to service Audis at the dealership, you can bet he will take care of you at his own shop.

This is the best thing that ever happened to me! Having found Fares gives me so much peace of mind because I am 200 % positive that my VW is in excellent hands and that I am dealing with an honest technician who totally knows what he is doing. Highly recommend, these guys are very and I mean VERY professional. I would have given them 10 stars if it were possible! 10 stars all the way!

I am blown away with these guys! Honest, professional, extremely good priced, best car shop experience I have ever had. These guy deserve all these good reviews! They have helped me repeatedly. Excellent customer service and even better mechanic, all for a very good price. Very down to earth people that have been a pleasure to do business with. Thank you.

I am blown away with these guys! Honest, professional, extremely good priced, best car shop experience I have ever had.These guy deserve all these good reviews! They have helped me repeatedly. Excellent customer service and even better mechanic, all for a very good price. Very down to earth people that have been a pleasure to do business with. Thank you.

I went to Independent Audi & VW under high recommendations and in hindsight, I should have gone somewhere else. Although customer service was good, physical service on my car left a bit to be desired. As an enthusiast, I'm probably more anal about my car than others, but based on the accolades and claims I expected more. To further complicate matters, a few vacuum lines were either broken or left disconnected and a newly replace strut mount bushing failed (after only 2000 miles), leading to excess vibration and inner CV joint failure as well (on the same side). Upon removal and inspection, the bushing used was not OEM, I had to replace bushings on both sides and it leads me to wonder how many other non-OEM parts were used - invalidating their claim that they use all OEM parts. Only writing facts, not trying to flame the shop. But every story has two sides. As an enthusiast, I would probably stay away from the shop.

Highly recommended! Great customer service. Very Clean and Professional. Had a better experience than the dealer.

I took my 2005 Audi A4 to Independant as my last hope and now I couldn't be happier. I was ready to burn that car!!!, but Fares fixed it all up and it runs just like new now!! This is thee best place to take your car, Fares and Silva are great honest people that are so hard to come by these days. The work is excellent, prices are great and you feel so good when you pick up your car knowing they've fixed it right the first time...Thank You Silva and Fares!!

The best auto service experience I've ever had. By far. My '05 A4 was limping around and desperately needed its 10,000 mile service, an oil/filter change, a new brake light, and a new gas cap. I brought it in at 1pm, and received a call 90 minutes later because everything was already done. Less than 100 bucks for everything - Fares didn't even charge me for labor. The service and professionalism here is absolutely 5-star. I felt very respected and cared for as a customer, and walked away with the sense of satisfaction you can only get from the certainty that you got 100% of your money's worth (since Fares didn't even charge me for labor, I probably got 150% of my money's worth). You should absolutely do business with these people if you live in the Pasadena area. Even if you're not local to Pasadena, you should still do business with these people. They run their business the right way, and you won't get a better auto service experience anywhere else.

red The best auto service experience I've ever had. By far. My '05 A4 was limping around and desperately needed its 10,000 mile service, an oil/filter change, a new brake light, and a new gas cap. I brought it in at 1pm, and received a call 90 minutes later because everything was already done. Less than 100 bucks for everything - Fares didn't even charge me for labor. The service and professionalism here is absolutely 5-star. I felt very respected and cared for as a customer, and walked away with the sense of satisfaction you can only get from the certainty that you got 100% of your money's worth (since Fares didn't even charge me for labor, I probably got 150% of my money's worth). You should absolutely do business with these people if you live in the Pasadena area. Even if you're not local to Pasadena, you should still do business with these people. They run their business the right way, and you won't get a better auto service experience anywhere else.

I have been taking my Audi A4 to Independent Audi & Vw Service since my warranty ran out and could not be happier! Fares is very knowledgeable and professional. He always takes the time to explain what they will be doing to your car whether it is a service or a repair. I also enjoy talking with Sylvia when I call in for an appointment or to ask a question, her customer service skills are excellent!