Pasadena Audi and Volkswagen Repair

Today marked my 2nd visit to Independent Audi & VW Service. Before I begin, let me say that I will definitely, without a doubt, be returning to Independent Audi & VW Service for any and every need my Audi may require. My A4 was misfiring, causing engine shuddering, so I had it towed to the shop. I am NOT kidding when I say that the problem-solving process begain immediately upon my arrival, and the preliminary inspection took literally 5 minutes to complete. I waited patiently as Fares (the owner) and his technician hooked up a diagnostic test unit to my car and found the problem instantly. The removed one ignition coil, put in a new one, and before I could even ask any questions, the problem was solved! I also asked him to replace my air filter. It was a busy day but he told me he could do it, even though I said I could come back. The replacement took what I estimated to be about 10 minutes...yes...extremely fast! I can not even begin to explain how entirely pleased I am with my experiences here...Fares proves to be not only extremely knowledgeable about my car (and many others), but also exudes a brilliant and honest personality and a dilligent work ethic. He even took time from a busy day to answer a few other questions I had about my car. These qualities and expertise are what will keep me coming back to Independent Audi & VW Service.

I just purchased a Audi TT and turned out to have transmission problem had 2 transmission shop look at it and said need to rebuild but they were not sure since its a Audi all computerized one guy even told me he can have the problem resolved for $600. Ok so at this point I had 2 choices 1 take it to these guys who do not know or understand new Audi's or the Dealer. Luckily I remembered Yelp so I looked around and Independent came up with the Best reviews plus all he works on is Audi's and VW. Was over a 20mile drive for me from Beverly Hills but I must say I feel like I made the right choice not Fares looked at the car and within an hour he found the problem ( not the entire transmission ) but a problem with 2nd gear will cost me $1800 and change would have cost $4000 to rebuild transmission. Thank

Another 5 star review from me! Fares and Sylvia did a great, quick, professional job. I'm glad to have this alternative to Rusnak in the Pasadena area! I previously had tried another independent shop in Van Nuys that is popular with the tuner crowd. They did an OK job but were typical young guys will little experience running a business and it showed in their unprofessional attitude, timeliness and work attitude. I'll definitely be going back to Independent Audi

Fares (the owner) is honest and reliable; he does good work; and he knows how to build customer loyalty. I wish I had found this shop years ago!

I have an A4 and Q7. When I call the dealer to schedule an appointment for oil change, they give me a date that is at least 1-2 weeks. I call my man Fares and he tells me just bring it in ;). Wow, I give props to Independent Audi, I've never seen such professional and fast car service in my life.

Fares speaks in a quiet, calm tone rarely found in mechanics. He re-did my transmission at half the dealers' cost and made some additional fixes very inexpensively . Then he washed the car and wiped down the leather. Outstanding customer service from beginning to end.

Very trustworthy and transparent car shop. I went here when it first opened and had great service at a reasonable price. I've been taking my VW here ever since. The owner Fares is a stand-up guy and very honest. Sometimes I'll take my VW over because of a potential issue and he'll figure out what it is in a sec and fix it on the spot! Fares is always available to answer questions in person or on the phone. He understands the meaning of true customer service!

I was in a hit and run accident 2 weeks ago. The front right tire fell off the strut, which was severed from the impact, and the car was undrivable. I had my car towed from downtown LA to Independent Audi & VW at 930pm, thinking that Fares could help take a look in the morning. To my surprise the shop was still open! I got a clear assessment of my situation the next morning. Since I only had liability insurance, I couldn't get reimbursed for the damages. Within 3 days Fares ordered the new parts, replace what needed to be replaced, rebuilt what he could salvage (to save me some money) pulled a late night with his team to make sure I didn't have to be without car too many days. This is a stellar team lead by a most knowledgeable owner. I've worked with a mixture of bad and some times quite good mechanic (like most), but I've never been so impressed by such knowledge, dedication and customer service. I found Independent Audi & VW through this yelp search and what a great find this was! Now it's my part to spread the good word. I'm with one of the previous reviewers on this one, so long as I have my VW (or Audi in the future), Fares and his team will be my mechanic.

I was in a hit and run accident 2 weeks ago. The front right tire fell off the strut, which was severed from the impact, and the car was undrivable. I had my car towed from downtown LA to Independent Audi & VW at 930pm, thinking that Fares could help take a look in the morning. To my surprise the shop was still open! I got a clear assessment of my situation the next morning. Since I only had liability insurance, I couldn't get reimbursed for the damages. Within 3 days Fares ordered the new parts, replace what needed to be replaced, rebuilt what he could salvage (to save me some money) pulled a late night with his team to make sure I didn't have to be without car too many days. This is a stellar team lead by a most knowledgeable owner. I've worked with a mixture of bad and some times quite good mechanic (like most), but I've never been so impressed by such knowledge, dedication and customer service. I found Independent Audi & VW through this yelp search and what a great find this was! Now it's my part to spread the good word. I'm with one of the previous reviewers on this one, so long as I have my VW (or Audi in the future), Fares and his team will be my mechanic.

This is a great shop! Audi trained Fares is just the kind of guy an Audi owner needs. I have a 2002 S6, and when they see me drive it into the service department at Rusnak, all they see are $$$ signs. Just the reverse with IA&VWS.,Inc. Fares will let you know the best way to go, costing you the least amount of your hard earned money. I now ONLY trust my S6 to Fares, and I drive from the Marina.