Pasadena Audi and Volkswagen Repair

Believe the hype. After discovering this place on Yelp I scheduled an appointment over the phone and brought in my VW Tiguan. Pulling into the driveway I was greeted by Fares immediately and even greeted me by my name before introducing myself. I was originally quoted about an hour to an hour and a half for the service but they actually got it done in 45 minutes to replace my brake pads! This was great because I always waited 2-3 hours at the Pasadena dealership just for a simple oil change! The waiting room was also nicely decorated and you could tell they put some real thought into it making it a comfortable waiting area for the customers. They had complimentary beverages such as bottled water, pineapple juice, variety of sodas, coffee and more. I was really iffy about putting this up on Yelp because it would draw in the masses to Fares but honestly he deserves the business and just made a customer for life! We need more honest mechanics like Fares. THUMBS UP WAY UP

well... my story begins with 4 visits to different mechanics after purchasing a 2003 vw jetta 1.8 turbo....after driving a 1986 toyota land cruiser for 15 years and having a positive relathionship with a trusted mechanic i was looking at what now seemed a bently with power windows a great stereo system and gosh even turbo and a a constant rattle .... i took the new jetta to 4 different mechanics...before stopping at independent vw in pasadena- and yes that included the vw dealeship in santa monica...which with respect...dont go there. I heard 4 different daignostics any where from "you need a new clutch" to "you need a new transmittion" to "wait until the problem gets worse" to "leave it here for 3 days, we still don't know whats wrong" all estimates came in at well over four figures. Eventually the unavoidable happened... a plop, metal, a sound and a friendly tow truck driver and a recomendation from AAA to pay a visit to Independent VW. i had given up, now without a car a i thought that after not trusting any of the privious daignostics - which ended up all being ...well..let say uninformed to be politically correct- at the mercy of ....finallly.....HONESTY.... Norm over at INDEP VW took my call, assured me the car would be looked at and a proper call would be given back to me...sure i thought...then he called on time as he promised...shock... -never before- delivery ofthe vehicle was on time, the cost of repair ended up being less then estimated...every step was followed with diligence, friendliness, him and his team had a diagnossis..it was just a mount... i have never expiriences such great service, honesty, follow through, from every single member of the team of the VW indepenent team, in any other mechanic expirience period. Owning a newer car - after driving a land cruiser for 15 years- can be daunting. Norm, Stephanie the kind mechanic that worked on my car to the fine fellows who showed up to pick me from work and take me to my car were tremendous!!!!!!! i found a trusted place, where i can take my car to and trust that from the person that greets me to the fine talent that work on the car have trully the best intrrest in mnd. if you own a VW go here. Do no go to santa monica, i dont care were you live, come here. Personally, i have made new friends and finally, finally, finally found trusted folk to work on my car which sees endless road trips, mountains, lakes, bays and deserts. Thank you to the Indep. VW team, thank you. Please, keep offering us honesty and goodness, it brings the people back!!!!! hats off to you.

Definitely the best auto service I have ever received. Fares is a master of his craft, but better yet, he cares about his customer. Every interaction and service I have done there solidifies my resolve to never go anywhere else. He is also far cheaper than any dealer you will ever go to, believe me, I've compared the costs...

10 Star Service! Simply the BEST! My A6 now drives better than ever thanks to Fares.... Can't thank you enough Fares and his team. Thanks a million. Lifetime customer.

I cannot say enough about Fares and his lovely wife Sylva. They are the epitome of professional and kind. I have a 2002 Audi Allroad that constantly needs some kind of tweaking and Fares is always completely on top of what is needed and never tries to get me to do more services than I need. He even cleaned my light covers when they were faded. He is a lovely, smart guy who absolutely knows what he's doing. Rusnak was my service department before I met Fares, and one of the top service guys at there TOLD ME to go to Fares.... What does THAT tell you?

Today marked my 2nd visit to Independent Audi & VW Service. Before I begin, let me say that I will definitely, without a doubt, be returning to Independent Audi & VW Service for any and every need my Audi may require. My A4 was misfiring, causing engine shuddering, so I had it towed to the shop. I am NOT kidding when I say that the problem-solving process begain immediately upon my arrival, and the preliminary inspection took literally 5 minutes to complete. I waited patiently as Fares (the owner) and his technician hooked up a diagnostic test unit to my car and found the problem instantly. The removed one ignition coil, put in a new one, and before I could even ask any questions, the problem was solved! I also asked him to replace my air filter. It was a busy day but he told me he could do it, even though I said I could come back. The replacement took what I estimated to be about 10 minutes...yes...extremely fast! I can not even begin to explain how entirely pleased I am with my experiences here...Fares proves to be not only extremely knowledgeable about my car (and many others), but also exudes a brilliant and honest personality and a dilligent work ethic. He even took time from a busy day to answer a few other questions I had about my car. These qualities and expertise are what will keep me coming back to Independent Audi & VW Service.

I just purchased a Audi TT and turned out to have transmission problem had 2 transmission shop look at it and said need to rebuild but they were not sure since its a Audi all computerized one guy even told me he can have the problem resolved for $600. Ok so at this point I had 2 choices 1 take it to these guys who do not know or understand new Audi's or the Dealer. Luckily I remembered Yelp so I looked around and Independent came up with the Best reviews plus all he works on is Audi's and VW. Was over a 20mile drive for me from Beverly Hills but I must say I feel like I made the right choice not Fares looked at the car and within an hour he found the problem ( not the entire transmission ) but a problem with 2nd gear will cost me $1800 and change would have cost $4000 to rebuild transmission. Thank

Another 5 star review from me! Fares and Sylvia did a great, quick, professional job. I'm glad to have this alternative to Rusnak in the Pasadena area! I previously had tried another independent shop in Van Nuys that is popular with the tuner crowd. They did an OK job but were typical young guys will little experience running a business and it showed in their unprofessional attitude, timeliness and work attitude. I'll definitely be going back to Independent Audi

Fares (the owner) is honest and reliable; he does good work; and he knows how to build customer loyalty. I wish I had found this shop years ago!

I have an A4 and Q7. When I call the dealer to schedule an appointment for oil change, they give me a date that is at least 1-2 weeks. I call my man Fares and he tells me just bring it in ;). Wow, I give props to Independent Audi, I've never seen such professional and fast car service in my life.