where do I begin, these guys and gal do everything for you. Fares knows all about these cars (in my case, an Audi). He's honest, explains what needs to be done, and charges less than the competition. I had purchased my audi from a private party and took it in for maintenance and found out the lack of care the prior car owner did on the audi. Jennifer the office manager was thorough in explaining to me what was wrong and what needed to be done. I also asked them to look into estimates for the glove compartment lock which the prior owner broke, trunk visor which broke, and instrument cluster which was unreadable and without having to follow up with them, Jennifer called me back with the price of the parts and labor. Whenever I have a question about my audi they're a phone call away to give me expert advice on car care, or specs of the car. They are always patient and either in person or over the phone treat me like I'm their only customer. The prior car owner lost the radio anti-theft code, so I called up Jennifer and she said to bring it in and they can take out the radio and find the code for me FREE of charge. Jennifer went a step further for me and asked me where the car originated at and my carfax had Santa Monica Audi. She called around for me only to find out it was from Pacific Palisades, and was able to get me the code from the original dealer without me even leaving my house. Jennifer worked at several Audi dealerships and has contacts at most of them, and can get info on your cars condition, radio code, and history. I called downtown LA audi just to see how they would handle the retrieval of my radio code and the service guy at DOWNTOWN L.A. AUDI said $160 to retrieve my radio code. What!! They are fabulous. Thank you yelp for initially referring me to them.