Pasadena Audi and Volkswagen Repair

I own a GTI and it can be a high maintenance brat. Numerous check engine lights, stalled a few times...and my car is only 2.5 years old! I also love to drive, and have already put 40,000 miles on it. Garage queen my GTI is definitely not. This also means no more bumper to bumper warranty on my baby. A few thousand miles before the warranty expired, I had to have the intake manifold replaced. My car is not even 3 years old, and it needed a new intake manifold?! I wanted to make sure the dealership didn't screw me over and 'fixed' something that would break again right after the warranty expired, so I took it to Fares for an inspection. He found nothing wrong with my car, and didn't charge me anything for the inspection. Awesome. I went back a few months later for the 40K service and to have my rear brake pads replaced. They did a great job and I ended up paying less than what Jennifer had quoted over the phone (which was much less than what the dealer quoted me). Fast forward a week and my damn xenon bulb on the driver side goes out. I stop by the VW dealership down the road from me, and they quote me $300 just for the bulb alone, labor will be extra. I quickly call Jennifer and get quoted around $200 for parts and labor, and they can fit me in on their busy Saturday. They even had to stay late for me, because the first bulb they got from the dealership was faulty, and they had to go to the Glendale one to pick up another bulb. Jennifer felt bad for me since I spent my whole morning there, so she offered for their driver to drop me off in old town so I could shop. He picked me up again on his way back from the Glendale dealer. If this isn't customer service, then I don't know what is!

I live in studio city but I schlepped all the way to pasadena because I trust the yelpers. What can I say? These guys are honest auto mechanics. I know it's an oxymoron like jumbo shrimp. But they are great. If they start a day care, I would leave my kids here. That's how I trust them.

$3000.00 for a transmission rebuild. And it could be more? At least 7-10 business days, that's two weeks without a vehicle! That's what I was quoted by the manager. And they charged me $95.00 to tell me what I already knew (and told them) when I dropped off the vehicle. We'll gladly deduct the $95.00 from the price of the rebuild. Ha, I bet you would! I got the rebuild done elsewhere in 3 days for $1,975.00 And a great job with friendly, reasonable service and the same exact warranty. Shop around folks, sometimes Yelp takes on a life of it's own and can be thoroughly misleading.

The first time I went to Independent Audi was after I googled "Audi Repair Pasadena" while standing in a certain Audi dealership in Pasadena. I had just bought the car used (2008 A4, manual trans), but it came with the extended service contract. A business card had gotten stuck in the small drawer in the middle of the dash. The dealership said it would cost an hour's labor ($165) just to look at it. I drove over to Independent, told the very good admin about my issue, and asked what it would cost. Fares said he would take a look, went outside, and 5 minutes later he handed me the card from the fixed drawer. I asked the cost, and he said, "No cost." I brought the car in for the oil change a couple of thousand later rather than bringing it to the dealership, since the next scheduled (free) service was still 5,000 miles off, and was extremely pleased with the service. But yesterday is the real reason that they have won a customer for life. I called in the morning because the car was giving the message that the left rear reverse light had gone out - after watching a youtube video, I decided not to mess with changing it myself. I asked how much it would cost. She asked me if I could bring it by around 5:30 (after the pick-up crowd had dimenished) and that it would be replaced as part of their care for customers. Yep. No cost. Went by last night and got the work done. My poor kids (11 and 8) had to sit through the entire drive home with Mama lecturing them on how to run a great business, using Independent as the good example. As soon as my service contract with Audi is done, I will have all work done by Independent Audi.

When a competitor recommended Independent Audi, I knew they must be good and when I went for my appointment I was greeted with very professional and honest service. When I dropped off the car, they started work to my A4 right away and were done in just a couple of hours. Overall, very impressed and will definitely going back.

I can't say enough about this place. The girl at the front desk knew very clearly what was up with my car and how much it would cost. She was confident and pleasant. Everyone looked pretty happy or content to be working there. Ferris runs a great shop. Here's the back story on my experience: New to the area and my VW was making a shrilling noise along with an engine light. I knew I needed to get it in right away. I saw this place on Yelp and another automotive place recommended it for Volkswagen's as well. I knew I to try it out when another mechanic recommended them. I called them and they were able to get me to check out the problem in a couple of hours. They were very busy and squeezed my car in. I decided to catch a movie and they where kind enough to drop me off at the theater. They gave me a quote and had the part for my pinched valve problem. When I came back it was 20 dollars less. I was even more pleased that they valued my time and my wallet.

Had a glowing review for a while but recently I feel as if though as of service hasn't been up to par. The best thing about Independent Audi really is the feeling that I can ask about anything troubling me and I'll receive educated help on the matter. Which always eases a stressed out mind. However as of recent I have been told that I missed a major service and am coming upon my last major service in my cars entire lifetime. This angered me cause I obviously know nothing about cars and I felt as though I would've been in formed about this through my most trusted car mechanic and I have seem to be let down. Now my car is slowly but surely getting worse and I'm sure the repairs wouldn't have been half as bad as they are now if I would've been informed much earlier about the conditions and services now past due. 2 stars for friendly service but 1 for not informing clients about crucial information that effects a cars lifespan.

I've been waiting to find a car repair and service place that is honest, professional and someone I am happy to take my car to. I finally found all of this and more with Independent Audi & VW. The customer service by Jennifer exceeds all expectations. You will most likely talk with her as she is at the desk all of the times I've been in. She is not only knowledgable about cars and your individual car repairs and/or problems, but is courteous and so personable! They actually advise you to wait on some needed items for your car if they're not urgent. Plus they always try their best to return your car same day so you're only without wheels for a day. Best car repair place ever!

I have had work done on my car a few times here, and I'm always pleased with the service. They will give you a ride across town if needed. They also have wi-fi if you need to get some work done while you wait. The prices are also better than the dealership.

Ya know, I have to say that the wait to get in for a repair on my Audi was well worth it. I took that as a good sign and my hunch was spot on. Independent Audi and VW provided informative service: they gave the car a thorough inspection, contacted me promptly on what the issues were, were patient in explaining all procedures, and they had the car ready as promised. And my Audi purrs as usual down the road. Our mostly VDub household will be calling Independent Audi & VW Service our new hub for car repairs.