Pasadena Audi and Volkswagen Repair

I've been coming here for a couple of years and I am always amazed at the level of service provided. They are extremely trustworthy. I'd recommend their facilities for anything from an oil change to an engine overhaul.

Like most people here, I found EAH here on Yelp. The overwhelmingly positive reviews along with a couple good experiences had me feeling great about my new mechanic. It was about a year ago that my 2001 A4 started having some bigger problems (as these cars often do). My check engine light was coming and going, and the car wasn't running as smoothly as it once did. I brought the car in to have an annoying brake pedal issue repaired and to have the shop take a look at the source of my CEL issue. There were several codes that pointed to problems in the oxygen sensors, air flow, and exhaust systems. Without much of an explanation as to what the individual codes meant, I was informed by the shop that my car would need two new catalytic converters, and replacements of most of my oxygen sensors, coming to a total of ~$4500. That cost, being quite close to the total value of the car, was not one I was ready to pay. The advice from EAH was not necessarily to do the repair; the car would run without a problem for some time. But when the time came to have the car smog tested, it would no doubt fail. Their advice was to sell my car ASAP. Fast forward one (check engine light-filled and stressful) year to present day, and It's finally time to face the music. My car would need to pass smog for registration. I had since moved out of the Pasadena area to Carlsbad and took my car into a shop that would be tasked with finding the core issues causing the CEL and repair them so the car would pass smog. To avoid a natural bias as to which I was sure was a problem with the catalytic converters, I gave them the car without any explanation of what I thought the problem was. After a quick 2 hours with my car, they were able to identify several rather large vacuum leaks, and my car was good to go. Smog test passed. While I don't necessarily fault EAH for trying to up-sell me on something unnecessary and expensive (even though it's possible), I DO fault them for not taking a serious look at my car and finding the real cause to my problems. That's plain laziness. I was fooled by the front of friendly service and good Yelp reviews. I'm just happy I didn't take them up on the repair.

FARES, FARES, FARES! ...is the only name you need to know when it comes to EXCELLENT service on your AUDI or VW. I called European Auto Hause (EAH) early last week when my two front headlights died after a weekend driving my 2012 Jetta thru snow!...I know, weird reaction to snow from my car...I spoke to Fares...we set an appointment for 2 days later... The drive from Downey took me a lot longer (1hr) than the time the car was getting serviced. I didn't think it would be so quick. I had even looked into grabbing breakfast with my daughter down the street at a diner while the car was inside. "The breakfast plan" was to keep my 18month old from running around the shop because she's at that age where she can't sit still for more than a few minutes without wanting to tear up the place. We arrived, waited inside the lobby area while the car got driven to the work area in the back. When i took a peek for a second outside the window I saw the guys surrounded my car like it was a pit stop at a NASCAR race. Tire pressure, hood popped, and all the electric tool sound. I knew it was ALL BUSINESS, so I sat down with my tot....next thing Fares appeared at the door and i surely thought he was going to tell me it would be an hour, or so. No, no, no...instead he tells me the magic words -- "it's ready!" with my car waiting for me outside. Besides the headlights they even turned off the warning light of the "tire pressure." For all but 15minutes (and this may be stretching it). I was in complete " "wow" mode!! And then THE PRICE....that one was another "WOW!" (but emphasis with CAPS this time) - as it doesn't compare to anyone else!. I couldn't say enough THANK YOU'S...FARES and crew are not of this earth! Amazing all around. I will definitely be coming back time and time again! I haven't written a review in a while so i'm a little rusty...but this deserves high props! ~~~~~~~~~~ A little background as to how i came to find my favorite shop. I had an A4 previous to my VW Jetta that was running out of mileage on the warranty limit. It was going to start costing me an "arm and a leg" to fix stuff. So i searched YELP and found big reviews for this place above all others. Still not convinced, one day I called them and asked them about a nagging issue I had with the A4...from the description I gave them, FARES explained to me what it could be; which coincidentally I had the print out of the dealer service with the same diagnosis with DEALER PRICES.... He told me to bring it in, but I decided to trade it in for a Jetta instead baring all future headaches. When the Jetta needed maintenance for the 40K mile service it was out of pocket and the dealer was charging me 'arm and leg' rates again. So this time i decided to bring it to Fares and crew and they had done it for far less. I took my chances and could not agree with the YELP Community on this great recommendation!

Love this place. Excellent service and advice. Genuine Audi parts, genuine Audi expertise. Fares has been my guy for the life of my '07 Audi after my warranty expired and will continue to be. Speed of service 5/5 Quality of workmanship 5/5 General Experience 5/5 Typically I hate spending money keeping a car fixed and maintained but these guys make it as painless as possible. My favorite little thing is that just like a dealership you're car is washed every time.

There is not a more honest business person than Fares, the owner. And ladies, you can bring your Audi or VW here and not worry about getting taken advantage of. He really will take care of you.

I used to only take my A4 to the dealer for maintenance, or any work that needed to be done, until it started to become ridiculous, looking for well reviewed places led me to European Auto Hause, and I am very glad it did. Their work has always been perfect and always under quoted. Very trustworthy!

I always trust these folks cause they are honest and not like the dealer say everything must change or your car will break down. Actually i found these guys from yellow page and just give them a try and came out they have reasonable price and honest on everything. I been coming to this place maybe 2 plus year close to 3 and they will never let me down. If you have a vw audi give them a try you will know what i talking about.

Reasonable pricing, excellent service! A combination that you can find rarely nowadays! Look for Ferris! He's great! This will be my regular Audi shop from now on! Mike B

I'm always a lazy reviewer but I feel I have to write for here!!!! If you ever have a Audi or VW, this is your go to place. I have a 04 Audi TT with DSG Transmission. Recently I found there was a leakage from my trans and a little bit problem with down shifting. I took it to some other places and ALL of them told me my trans needs to be rebuilt. That's 4K!!! I found EAH on Yelp and they really have excellent reviews. So I said to myself, one last try. I made an appointment, dropped of my car, and after examination, Shawn told me it is just a washer needs to replaced + trans service and adaption. Total comes to $370. WOW!!! 4K compared with 370?!!!!!! When I picked up my car in the afternoon, I found there was still noise when downshifting. Shawn came in the car with me even when he was about get off work. He explained to me that is was just a normal wear out considering the mileage on the car. Nothing to worry about at all! Not to mention the car was washed like new inside out!!! I don't think I will take my car anywhere else!! Thank you EAH for the awesome service, honesty, and care.

This is my second or third time bringing in my Audi to Fares and Sean. Always friendly service, excellent communication and reasonable prices. Car is always washed as well. Makes it a pleasure to own an Audi. Thanks guys!!