Pasadena Audi and Volkswagen Repair

This is the kind of business you want to visit. first you are welcome like a guest in a luxury dearlership....no waiting. second, they cover your seat with plastic and paper mats and your car gets moved out of the way. They specialize on VW and Audi. You tell them something and immediately understand what it is. Is hard to find and believe that this kind of shops still exist where you can get an very honest diagnostic without feeling that you are being taken advantage of. They do care about you and your car, and Fares will go the extra step to make sure you leave the shop with a smile in your face....and something else....the prices are not stratospheric....Fares has the best value out there for the kind of knowledge he has to what he charges. Mario Bandal

I have been to EAH couple of times now and I think it's time to write my first review on Yelp. They just performed 55k mile service on my Audi A6, check engine light. They also did a THOROUGH inspection. How I know? Because they found the engine mount leaked that is located under the engine. Fares called and explained to me the cause of check engine light and the bad motor mount before they perform any works on my car. When I arrived to pick my car up Fares even showed me how bad my mount was. Upon check out, price was as quoted without any surprises. My car runs like a champ now again and the annoying vibration was taken cared of after mount replacement. Highly recommend.

We had our Audi fixed here over all good experience. It was very pricy but it runs great now. The only issue I had was that the guy who gave the car back to my fiancée said "we could have just done this and this to fix it". It made him very upset as we had just spent thousands to repair what was wrong. They will give you the old part of you ask. They took good care of the car however their bedside manner could have been better.

Just had my 35k service for my Audi A5. I can't say enough good things about Fares and his staff. This is how customer service is done. Thanks again guys

I brought my wife's jetta in for an abs light that came on. Fares was very patient and informative from the beginning. I was bummed to hear that an expensive component of the abs system needed to be replaced. Fares contacted our extended warranty company and i was pleasently surprised to hear that not only was our warranty still valid ,but they would be covering the abs computer(I think) AND a bushing that needed replacing as well! Point being, Fares took the extra step that most shops wouldn't in order to provide me with the best customer service possible. Paula was also very pleasent to deal with in the office. I will definitely be taking our car to EAH for maintenance and/or any other issue. Take your car to this shop I tell ya!!

took my a5 in for a grill swap, did a perfect job! will be back for maintenance and more.

I am so impressed with the quality of service, the expertise and over all friendliness of European Auto Haus. Most car maintenance shops have a stigma of being shady and dishonest. Not EHA...they are true professionals!

Best Audi service I've ever experienced. Pricing is very reasonable and customer service is outstanding. I'm always satisfied.

THE LAST HONEST AUTO SHOP, BRING YOUR VW/AUDI HERE! I was tired of getting ripped off by VW of Pasadena, I brought my Passat Diesel here and have had no "irregular" repairs ever since and my car has run great! There's a reason they have great reviews, they are honest and do GREAT work, thank you Fares and crew!

I purchased a 2001 VW Passat from a friend last month, and Fares at European Auto Hause (EAH) made the entire process feel secure and smooth. I have only had Hondas for the past 20 years, but when my Civic was stolen I suddenly needed another car rather quickly. I felt reticent about moving from a Honda to a potentially more finicky brand of car (needing a lot of expensive care)--especially with my limited budget. So I asked around for recommendations of VW mechanics, and Fares' name kept coming up. "Don't go anywhere else", said my VW-driving neighbor when I asked him. So here's what I did. I called Fares and explained my situation, and had EAH do a thorough pre-sale inspection of the car for $150.00 or so. I ended up purchasing the car, and I am so glad I did, but as a single father on limited income I was not without trepidation at each step. I encourage anyone looking for a VW specialist (or Audi, etc.) to proceed with caution at each step. You'll notice like I did that the mechanics' shop is IMMACULATELY CLEAN. And Fares did much more than sell me a one-off inspection, pre-sale. He patiently spent time on two substantial phone calls, explaining how much he would pay for the car if he were the buyer, and exactly how much the first year would likely cost. So I went into the deal knowing and able to factor the cost of immediately-needed repairs into my purchasing price. I felt entirely secure. But if I can explain my 5-star review in one, concise symbol it would be my experience picking the car up. Fares spent a lot of time answering lots of questions, and when I asked him how the techtronic-transmission was supposed to work he said "jump in!", and took me for a substantial test-drive, teaching me not only how to use the optional transmission feature but also explaining a lot I didn't even think to ask about how to take optimal care of the Passat i was increasingly proud to be driving. Honesty, integrity, every word as clean and respectful as his truly beautiful work place, I cannot imagine making this transition so easily without Fares and his colleagues at EAH. HIGHLY recommended.