Pasadena Audi and Volkswagen Repair

I don't doubt that the staff at European Auto Hause have the chops to do great work for a european car. My experience was just uncomfortable from a customer service standpoint. I'm a female who knows nothing about cars. I brought in my vehicle for a diagnosis because the engine was misfiring. When I was told I would need to put about $5K into my car repairs and shamed for not taking better care of it, I just felt really, really bad. And this was over the phone, so when I returned to pick up the car I was told that I was putting my car and my life in danger, I felt even worse. I would have felt better if I'd not been shamed and least given some better suggestions on what to do in the meantime. Yeah, I have an Audi, but that doesn't mean I'm made of money.

Woke up this morning to the sound of my beautiful engine without that loud chirping noise! Thank you Sean for your quick replies through yelp and to Fares for the phone updates and excellent service! Very knowledgable staff, will be back next month to finish my recommendation repairs!

Big thanks to Fares! For even the little things are met with great attention to detail. Inquired about a replacement for a license plate bulb that had burnt out and Fares said just bring the car in, he'll take care of it free of charge. Awesome friendly service! Highly recommended!

Wonderful, honest guys who have seen me through 2 cars. Not only do they do great work, but they are always willing take a look or answer questions.

Honest, friendly, knowledgeable, and up-front. These are the top qualities I look for in a mechanic. And these are the qualities you'll find at European Auto Hause. I came here for a 55k scheduled maintenance on my Audi A5, which is basically an oil change, air filter replacements, tire rotation, and full inspection. As a guy who obsesses over his car, I settle for nothing but the best. After considerable research and phone calls to different shops, I decided to come to EAH. I made an appointment and was in and out within a few hours. I was very satisfied with their customer care, prompt service, and reasonable prices. Came out to $350 out the door. Plus, they use genuine Audi parts. (For the same service, Rusnak Audi Pasadena charges double (~$600); and the Audi stealership in Beverly Hills wanted to charge me about a grand!) All in all, you can feel confident about bringing your Audi to EAH. Ask for Fares; he'll take good care of you.

Review long overdue. Big thanks to Fares and Sean of EAH! They are like the dynamic duo similar to the Kobe & Shaq Lakers dynasty. Honest, reliable, and always go above and beyond. There is a big comfort level and they provide reassurance that my car is in good hands. Whenever I pick up my car it feels like that day when I drove it off of the lot. The staff here is great, always filled with smiles, and can tell everyone is considered like family. Thanks again brothas! Happy holidays

Manufacturer recommended maintenance plus a new battery and installation was still cheaper than what the maintenance alone would have cost at the dealer - you can't beat that! I made an appointment the day before, dropped my car off, then picked it up ready to go only a few hours later. Quick service at a reasonable price from a knowledgeable staff, and they even took the care to wash and clean the car before returning it. Good to know that I have a great shop to bring my Volkswagen back to in the future.

Fares and his team are spectacular. They are proactive and highly trained mechanics and problem solvers. They are also honest and transparent. No hesitation recommending European Auto Haus!

I bounced around between several VW/Audi shops before I went to European Auto Hause and now they're the only place I take my 2005 Jetta. I've taken it there several times now after they correctly diagnosed and fixed a problem other shops hadn't been able to resolve. Every time they give me clear & accurate estimates before performing any work. They patiently answer all of my questions (and I ask a lot). And they give detailed recommendations when they discover a part that is worn out or will soon be worn out. They've always been able to take my car within a day or two of me calling. They also go above-and-beyond. The last time my car was being worked on, in additional to fixing all of the issues I'd asked them to look into, they also fixed a squeaky tough-to close door. I didn't even notice until I got home and realized that all of the sudden the drivers door made no noise and closed much, much smoother. If you've got a VW/Audi I wouldn't even consider taking it anywhere else.

Fares, Sean and crew are the most professional, courteous and knowledgeable when it comes to your Audi. There's no other place I'd take my A5, not even the dealership. Their ratings speak for themselves. I'm just reviewing this business because I've been bringing my car here since 2012 and always leave this place with peace of mind. As long as I have an Audi this is the place it will receive its maintenance. Thank you Fares and crew.