I took my Audi A3 to EAH for service a couple of years ago after my extended warranty with the Audi dealer ran out and since then I am happy to say that I have been a loyal customer of this great shop. The main reason is really one guy there and that's Fares the manager and chief mechanic. He and his crew at EAH know how to fix just about anything with Audis and VWs for a reasonable price that has saved me a great deal of money compared to the Audi dealer in Pasadena. From simple maintenance (like oil change, ignition coils, battery replacement, etc) to more complex engine repair (like replacing my faulty intake manifold and cleaning the carbon deposits in my intake valves) Fares has come through for me every time. If the repair will take long Fares has always asked one of his guys to drop me off at work and pick me back up at my convenience. He has also done small things on my car quickly and without charge, like installing a new engine mount, topping off my fluids, replacing my battery. In summary Fares knows what "service" is all about and is one of the nicest and most honest mechanics I have ever had the pleasure to come accross in my 40 years of being a car owner. THANK YOU Fares! -John